General Terms and Conditions of Sale

The following provisions set out the general terms and conditions of sale of the products presented on this website by the company SAS La Canadienne / Unlimited Stories.

La-Canadienne.com / Unlimited Stories
Address: 19 bis quai Victor Augagneur, 69003 Lyon, France.
Share capital: € 50,000
VAT no. FR 38 328 062 286
Listed on the corporate register (RCS) of Lyon under number B 328 062 286
Telephone: +33 (0)4 78 60 06 01
E-mail: admin@unltdstories.com

When you place an order, you agree to these general terms and conditions of sale.
Orders placed with online payment will only be taken into consideration after acceptance of the payment by the GIE Cartes Bancaires service queried via the STRIPE payment server.

The parties agree that the sales contract is subject to French law. These general terms and conditions of sale were originally drafted in French.LA CANADIENNE / Unlimited Stories shall inform the consumer of all the key characteristics of the goods on sale (size, colour, composition, description, price).

These characteristics are provided alongside a photograph illustrating the item on offer. The photographs illustrating the products do not have contractual value.

The consumer acknowledges that the photograph representing the product on the website is for information purposes only. There may be differences with the actual product due to the processing of the photograph.The details and finishes (zip, lining, rivets, etc.) on restocked models may change from one season to another, but shall not alter the overall style of the model.The products are available for sale in most countries of the world.

Only available products may be ordered, with the exception of promotional offers with a limited duration. In this case, the consumer should check the expiry date of the offer. Online offers are valid while stocks last.Prices are indicated in Euros. The VAT applied is French VAT. A contribution to transport costs may be added.

The order is accepted and confirmed via a series of data entries and steps on screen pages:   

Add the chosen products to the basket
Confirm the order basket    Enter contact details
Choose shipping method   
Choose payment method

Final acceptance is confirmed by one of these two methods:
- Providing your bank details (bank card number and expiry date) for online payment in one or more instalments.
- Clicking on “Pay for my order” for electronic payment or “Place my order” for payment by cheque, bank transfer or money order.
- Please note: as part of our quality process, an order may undergo a size check before dispatch. In this case, one of our advisers will contact the customer to ask for the measurements of the person who will be wearing the garment.

Depending on the model and pending a response, processing of the order may be delayed until this information is received.

We accept the following credit cards and debit cards : Visa, Mastercard, American Express & Apple Pay
You choose the payment method you prefer, in complete security.

We guarantee maximum security thanks to the most advanced encryption solution on the market,, with STRIPE our payment partner.

Confidential data are transmitted in encrypted form. The transaction is debited 1 (one) day after the order is placed.

All banking transactions made on our site are subject to the 3D Secure or SafeKey security procedure to protect your transaction.

You can also pay for your order by PayPal. PayPal lets you pay online without having to enter your bank card numbers. To do so, you will first need to create an account on the PayPal website. Once your account has been created and confirmed by PayPal, you can make online payments using your email address and the password set when creating your PayPal account. It’s easy and secure! PayPal is now used by more than 7 million online traders across the world.

Thanks to our payment solution partner Alma, customers in Italy and Spain can pay in 2-3-4 installments. We apologize that this feature is not available in UK or for our international customers. You will receive an error message if you try to pay through Alma.

We take great care when preparing and shipping your order.

As such, we select the best national and international delivery services (Chronopost, Fedex, UPS, Colissimo, US Post, etc.).

For each order placed, Unlimited Stories offers delivery costs for all orders over 150 euros in EU & UK.
Unlimited Stories charges a fee of € 15 in Europe for orders with a total amount of less than € 150.

For orders coming from US & Canada , shipping costs €59 and € 89 for the rest of the world. When your order is shipped, you will receive an email confirming the delivery address and your parcel reference number. You can use this reference number to track your parcel on the selected carrier’s website.

The carrier will notify you when it has picked up the parcel and provide its own tracking number and the delivery options available (delivery to a different address, to a pick-up point, etc.).

TAXES & DUTIES

If you are viewing and purchasing from an EU country, all prices displayed are inclusive of all EU taxes. Please keep in mind if you live outside the EU, you may pay customs taxes from your own country.

For our international clients, prices on the website are displayed without taxes. You may be required to pay taxes and duties upon delivery of item.

For any item purchased on our site www.unltdstories.com we guarantee :

. The possibility of a full refund for any product purchased on our site and not worn. The refund request must reach us within 14 days of your receipt of the package. This doesn't apply to international orders outside of EU.**

. The exchange of any unworn item purchased outside of sales periods, and returned within 30 days of receipt of the order.

To request a return, we invite you to connect to your customer account, and follow the procedure.

You can also contact us directly via our contact page by indicating your order number.

Our team will send you the return procedure within 72 hours of your request.

Return costs are charged € 15 in EU countries & UK.
These charges will be deducted from your refund. **International orders are not eligible for free shipping. You will need to cover any costs related to returning your item.**

To facilitate your return in all EU countries & UK, we will send you a prepaid return label with the return information (deposit of your package at a relay point near your address).

The data collected by on thewww.unltdstories.com website is intended for use by the company.

The collection and automated processing of personal and nominative information and therecipients of this information have been defined, declared and authorised bythe CNIL.

The CNIL registration number is as follows: 1766488.

You may giveyour consent or object to the use of the data collected for the purpose of thisorder and included on UNLTDStories.com’s customer files, and to their use by thirdparties.

In accordance with French dataprotection law no. 78-17 of 6 January 1978 (Loi Informatique et Libertés) you have the right to access, rectify and delete any informationconcerning you.

This right can be exercised by writingto the following address : Service customer La Canadienne, 19 quai Victor. Augagneur, 69003 Lyon, FRANCE, or by email to admin@unltdstories.com

Settling disputes

In the event that a dispute arises from thiscontractual relationship, the parties undertake to seek an amicable solutionbefore any legal action is taken.

The parties agree that any dispute arising from thiscontract shall fall within the exclusive jurisdiction of the courts of LYON(FRANCE).

Enjoy shopping on unltdstories.com !
We are available for any questions you have on our general terms and conditions of sale and to help you make the right choice when buying a new garment
Contact us by email : hello@la-canadienne.com or by our contact form here.