How to return an order ?

You have received your order, and you wish to request a return :

1- Go to our contact page HERE to request your pre-paid return label.
2- Indicate your order number, and the reason for your return in your message.

3- Our team will get back to you within 48 hours, and send you your prepaid shipping label by email.

4 - Go to the relay point of your choice to drop off your package.
IMPORTANT : return your order, with the invoice and your order number in the package.

After receiving your return, your order will be refunded within 7 days.
A participation of 15 euros for the return costs will be deducted from your refund.
**International orders are not eligible for free shipping. P
lease see our return policy for international orders for more information.**