How to return an order ?
You have received your order, and you wish to request a return :
1- Go to our contact page HERE to request your pre-paid return label.
2- Indicate your order number, and the reason for your return in your message.
3- Our team will get back to you within 48 hours, and send you your prepaid shipping label by email.
4 - Go to the relay point of your choice to drop off your package.
IMPORTANT : return your order, with the invoice and your order number in the package.
After receiving your return, your order will be refunded within 7 days.
A participation of 15 euros for the return costs will be deducted from your refund.
**International orders are not eligible for free shipping. Please see our return policy for international orders for more information.**
3- Our team will get back to you within 48 hours, and send you your prepaid shipping label by email.
4 - Go to the relay point of your choice to drop off your package.
IMPORTANT : return your order, with the invoice and your order number in the package.
After receiving your return, your order will be refunded within 7 days.
A participation of 15 euros for the return costs will be deducted from your refund.
**International orders are not eligible for free shipping. Please see our return policy for international orders for more information.**
